Privacy Policy

Please read Our Privacy Policy carefully.

Bali-360 Services Indonesia will always be committed to respecting and protecting your Information privacy and defer to data protection principles and provisions under applicable laws. This Privacy Policy explains what kind of Personal Information and its Affiliates ("Bali-360", "us", "we", or "our") collect, why we collect it, how we use it, with whom we share it, and what we do to protect it.

Scope

Our Privacy Policy applies to all users of our Services, such as website and Platform (collectively "Services" ).

You and Bali-360 hereby waive the application of the provisions of Articles 1266 and 1267 of the Indonesian Civil Code to the extent that it requires a court order for the termination of this Privacy Policy. Personal Information here refers to any information which is related to an identified or identifiable natural person "Personal Information" We may collect your Personal Information, such as name, date of birth, email address, username, phone number, bank account and credit card detail, gender, biometric information, identification, or other government-issued identifiers including other information or data that can indirectly and reasonably be used to identify you — such as the serial number of your device when you open an account or amend any account information in our Platform. When you visit our Platform (even if you have not registered a User account or logged in), make Bookings or purchase for any intended Services, or use the Services, we may also process and collect your information.

Information Collection and Use

  1. To use our Services, we need to collect your information which identifies or can be used to identify, contact, or locate the person or device to whom that Personal Information relates. We may not be able to provide you with all Services requested without your Personal Information.
  2. As a User of our Services (" User(s) ") you may need to provide us with Personal Information that needed to be related to your purchases through our Platforms. This information will be used to identify You to process your additional request and/or supplemental Services related to Services you use including refund process, insurance claim, and Booking cancelation.
  3. As Property Owner or a Host, for the Services and its feature to work, we have to collect Personal Data that identifies or can be used to identify, contact, or locate a person or any property or business related to the Services provided by the Host. We may also collect other Personal Information that is needed to implement any payment Obligation between you and us including any related Tax Obligation.

In Addition, we will collect information about your use of our Services through our website and app. We will collect:

  1. Usage Data

    We may also collect information that your browser sends whenever you visit our Services or when you access Services by or through any device (" Usage Data "). This Usage Data may include Internet Protocol address (e.g., IP address), browser type, browser version, your device unique ID, the IP address of your device, your device operating system, the type of Internet browser you use, unique device identifiers, and other diagnostic data.

    We may share your Personal Information with other companies, organizations, and individuals including our subsidiaries and Affiliates (each a " Third Party ") to provide our Services to you and our other customers if permitted by applicable law.

  2. Location Data

    We may use and store information about your location if you give us permission to do so (" Location Data "). We use this data to provide features of our Services and to improve and customize our Services. You can enable or disable location Services when you use our Services at any time by way of your device settings.

  3. Cookies Data

    We use cookies and similar tracking technologies to track the activity on our Services and we hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier (" Cookies "). Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags, and scripts to collect and track information and to improve and analyze our Services. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

  4. Other Data

    We may also collect other information about you, your devices, or your use of Services that you consent to send us, make use of your Personal Information to contact you for feedback on your use of Bali-360 Platform, to assist us in improving Bali-360 Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt out of receiving them by replying to us.

Third-Party Data Collection

Through certain Services, we may collect Personal Information about your online activities on websites and apps over time and across third-party websites, devices, apps, and other online features and Services. The Services providers that administer these Services help us to analyze your use of the Services and improve the Services. The information we obtain may be disclosed to or collected directly by these providers and other relevant third parties who use the information, for example, to evaluate the use of the Services, help administer the Services and diagnose technical issues. The Data we collect from third parties will also include:

  • If you link, connect, or create an account in the website with a Third-Party Service in which you already directed the Services provider to send us information such as your registration, and profile information as controlled by that Service or as authorized by you via your privacy settings at that Services, we may also collect the data from the Third Party
  • Data collected regarding certain Personal Information and history when you register, access, add, and/or link (as relevant) for a payment card through our Services. This data includes yet is not limited to the payment card or account transaction history, payment card or account details, and mapping and/or payment card or account status and states from the relevant payment or financial services provider or any other Third-Party.

Use of Data

Bali-360 uses the collected data for the following purposes:

  1. to provide and maintain our Services;
  2. to notify you about changes to our Services;
  3. to allow you to choose travel and activities packages suitable for your preferences;
  4. to provide customer support;
  5. verifying your account, transaction, and/or registration as we may, in our sole discretion necessary before providing Services on the website (if you are the property owner) or if you are a User, before providing any Services from us or property owner, or any Third-Party providing Services in the website;
  6. to gather analysis or valuable information so that we can improve our Services;
  7. to manage, operate, monitoring the usage of our Services;
  8. to detect, prevent and address technical issues;
  9. to customize your experience with our Services;
  10. to carry out our obligations and enforce our rights arising from any Contracts entered into between you and us;
  11. to provide you with notices about your account and/or subscription, including expiration and renewal notices, email instructions, etc.;
  12. to provide you with news, special offers, and general information about other goods, Services, and events that we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
  13. to publish your reviews about our Services as well as the listed products;
  14. enforcing the Terms and Conditions of Bali-360;
  15. in any other way we may describe when you provide the information;
  16. for any other purpose with your consent.

Marketing Use

Where you have indicated accordingly, you agree that we may use your Personal Information to let you know about our other Services that may be of interest to you including Services that may be the subject of direct marketing and we may contact you to do so by sending our push notification, as well as by e-mail.

In cases where you use the Services of our affiliate, we may provide, that affiliate, information to be used by the affiliate for identifying you, in addition to the internal identifier, including an ad identifier, device information such as the language setting, and attribute information.

Your Options

You can choose not to provide us with certain types of information, such as information requested as part of registering an Bali-360 Account. In some cases, this may limit your ability to use some Services. We'll do our best to explain these limitations when we're asking for your information so you can make an informed decision.

Data Security

We are seriously putting our effort into data protection for our Users, please take note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee it's 100% secure.

We will use strict procedures and security features to try to prevent unauthorized access, once we have received your information. We will either delete or anonymize the data when it is no longer necessary for us to process your Personal Information or, if this is not possible, then we will securely store your Personal Information. We will endeavor to anonymize or aggregate your data if we intend to use it for analytical purposes or trend analysis.

All payment transactions that occur through our Platform and also through third parties will be encrypted using online encryption technology. You are fully responsible for the confidentiality of your account and do not disclose the Confidentiality of your account to anyone.

Disclosure of Data

We may disclose Personal Information that we collect, or you provide:

  1. Disclosure for Law Enforcement.

    Under certain circumstances, we may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities.

  2. Succession of Business.

    If we or our subsidiaries are involved in a merger, acquisition, or asset sale, your Personal Information may be transferred.

  3. Other cases. We may disclose your information also:
    • To our subsidiaries and Affiliates;
    • To Contractors, Services providers, and other third parties we use to support our business;
    • To fulfill the purpose for which you provide it;
    • For including your company's logo on our website;
    • For any other purpose disclosed by us when you provide the information;
    • With your consent in any other cases;
    • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, on some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.

User Rights

Your Personal Information belongs to you. You can ask us to provide details about what we've collected, and you can ask us to delete it or correct any inaccuracies. You can also ask us to restrict or limit the processing, sharing, or transfer of your Personal Information, as well as to provide you with the Personal Information that we've collected so you can use it for your own purposes. However, requesting the deletion of your Personal Information may also result in a loss of access to the Services we provide. We won't delete data that we're required by law to retain.

Please contact us to make a request concerning your rights or to make an inquiry.

Other Information

We may update this Privacy Policy to reflect changes in our Personal Information practices concerning the Services or changes in applicable law.

whatsapp